The Standards of Health & Safety: Maldives

SANITIZED AND SPARKLING TO WELCOME YOU BACK

We're back again, and so are you, baby! Welcome home. 

When you feel ready to come pay us a visit, whether for a stay or the day to play, be smart and safe about it. Don't be rash or rush into things, exciting as they are. If you're not feeling 100%, stay home. If you feel something coming on, err on the side of caution. Get yourself checked out before you check in. And if you've already booked and come down with something, there won't be any cancellation repercussions. Your health and safety is #1.

Below we've summarized our Post Covid-19 Health & Safety Plan, with all the key points and information you need for a sweet and safe stay. We'll update these procedures as things change and evolve, so be sure to check back here before you check in. 

THE PROCEDURES

HOW IT'S GONNA GO
  • All guest must present a negative PCR test take no more than 96 hours prior to arrival into the Maldives. The certificate will need to be presented to customs upon arrival
  • An online form needs to be filled out within 24 hour arrival prior to your arrival into the Maldives
  • Masks and other travel precautions must be worn at the Male airport and with your transfer. See TMA Seaplane information on their procedures here 
  • Please contact us with your arrival airline and flight number so we can arrange your transfer to the resort
  • Rooms cleaned, sanitized, and sealed before guest arrival. Once you’ve checked in, we won’t bother you. Rooms will only be serviced upon request by our trained staff following our safety and sanitation protocol, with all the right PPE, This is the same for turndown requests
  • Our team will use cleaning products and protocols which align with CDC, EPA and HPA Government guidelines, are approved for use and effectively fight against viruses, bacteria and other air and bloodborne pathogens on all equipment and surfaces, in every space of the hotel
  • Extra cleaning and sanitizing of public or frequent contact spaces. This includes the front desk, entrance doors and handrails, public bathrooms, dining surfaces and seating areas
  • Our team will continue to explore additional sanitation tools, including UV-C light and sanitation spray, and stay abreast of all new developments regarding the most effective methods and products to employ 
  • Where possible, doors and windows will remain open to increase fresh air flow

THE STANDARD FAMILY

TAKING EXTRA CARE OF OUR TEAM SO THEY CAN TAKE EXTRA CARE OF YOU
  • Employee temperature checks at the start of every shift
  • Employee training on COVID-19 safety and sanitation protocols 
  • Appropriate PPE for all staff
  • On-resort doctor available to advise and assist with both guest and staff concerns
  • These new changes mean a lot for our staff. They may give you directions based around our health and safety guidelines. Listen to them! 

THE GOODS

EVERYTHING YOU NEED AND NOTHING YOU DON'T
  • Face masks, hand sanitizer, and COVID-19 information available for all guests upon check-in. And don't worry, we'll have extra gloves and sanitizing wipes if you forgot yours 
  • Room keys will be sanitized with UV-C sanitizing machines before distribution in a single use key wallet
  • Removal of high-touch amenities (magazine, pens, notepads, etc.) from rooms. These items will be available upon request from the front desk. All single use or disposable items in rooms will be removed and disposed of following each guest
  • Robes laundered and individually sealed for guest use on site according to HPA guidelines and placed on day of arrival prior to sealing your room
  • All laundry and linens cleaned following CDC issued guidelines

THE OPEN SPACE

STAY SAFE WHILE OUT, ABOUT, AND AROUND (ESPECIALLY EATING & DRINKING!)
  • Mixing with others not from your group bubble should be avoided to keep you safe    
  • No Mask, No Go: Masks are mandatory with exception to when seated
  • Reservations are encouraged, but walk-ups are still welcome 
  • Floor markers indicating safe distance for queuing 
  • One-way traffic system and limited table space in restaurants (maximum of six people per table)
  • Motion activated hand sanitizing dispensers in all public spaces
  • Physically distant configurations in public spaces and restaurants
  • Room occupancy, to the extent possible, will be distributed evenly per floor to limit crowding in hallways & elevators
  • All meals prepared in small batches for freshness and safety
  • Seating is weather permitting because, well, we're outside. 
  • Social distancing will be enforced. 
  • Carry-out IVD is available
  • All orders must be placed in person, there is no web or phone ordering system to takeout
  • Dogs are welcome! 

THE GRACIOUS GUEST GUIDELINES

BE OUR (RESPONSIBLE) GUEST, AND KEEP IT CUTE AND COURTEOUS FOR EVERYONE AROUND YOU
  • Practice physical distancing of at least six feet while in restaurants and shared spaces
  • Limit person-to person contact
  • If you have a cough, fever or symptoms of COVID-19 please do not exit your room and alert the front desk to call the resort doctor to advise
  • Wash hands frequently in accordance with CDC/HPA guidelines (we surely will) and use available sanitizing stations
  • Properly dispose of used PPE in designated receptacles around the resort
  • If you cough or sneeze, please do it into your elbow or a napkin
  • Wear a mask when interacting with staff and in all public spaces, including restaurants. No mask, no go
  • This is all new for our Standard Family. Be respectful and patient with our team. Your wellness is our number one priority

THANK YOU FOR ALL THE LOVE. IT'S GONNA FEEL SO GOOD TO BE BACK.

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