Room Service Manager

We're looking for you London!

Room Service Manager · Full Time · Circa £40K (inclusive of basic & tronc)

Let's face it, it's a pretty tough recruitment market at the moment and it seems everyone is looking for that special someone. Here at The Standard, we take a slightly different approach and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV).

We do not ask you to conform, read from a script or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality. We can’t promise you marriage at first sight, but we think you'll kinda like us and want to stick around for a while.

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Room Service Manager at The Standard, London, we'd love to hear from you.

Your role

As our Room Service Manager at The Standard, you will oversee an exceptional In Room Dining team that provide an extensive food & drink service within our 266 guest bedrooms and suites; from our in room breakfast offering through lunch and dinner service with selected dishes from our restaurant menus. Our In Room Dining team also oversee small events held within our Suites including small meetings, press junkets and private parties. You will also manage the daily servicing, replenishing and charging of our Minibars and be responsible for the placing of guest amenities for our VIPs.

You are a natural leader and with your communication skills you are able to motivate team members and help the team develop to deliver a consistently high performance. Your exceptional knowledge of food and drink will help create an environment where you and the In Room Dining will not only delight our guest but also excite and surprise them to create the ultimate in room dining experience in London, that is anything but Standard!

At the heart of our hotels are of course our people who through their vibrancy and energy bring our properties to life. You will of course be passionate about service, with an exceptional working knowledge of food & beverage operations and the order of service; along with a deep appreciation of quality food and wines in order to confidently upsell items and suggest beverages to compliment guest menu choices and enhancing their overall dining experience.

Do you have what it takes to be an Room Service Manager at The Standard

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience as an Room Service Manager is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

  • Prior experience as an Room Service Manager or Assistant with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or perhaps even a well know quality chain
  • In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.
  • Be a confident in room service & minibar operations and the management of small events
  • Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
  • Prior experience using squirrel epos is advantageous however full training will be given
  • You will need to have a flexible approach to working hours with the ability to work shifts, including weekends and occasional late nights.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

About Us

Housed in the former Camden Town Hall Annex in London’s thriving King’s Cross neighbourhood, the 1974 Brutalist building has been meticulously restored and sets the perfect stage for The Standard’s first hotel outside America. The Standard, London has 266 rooms ranging from our snug Cosy Core rooms to terraced suites with outdoor bathtubs overlooking the dramatic St Pancras station. On the ground floor, you'll find Double Standard, our street-facing bar and restaurant home of our legendary burger, Aperol Spritz slushy and our Bottomless Sunday Brunch. (Don't forget to book!) Next door is The Library Lounge, where our carefully curated library pays homage to the building’s original use, and, our Sounds Studio, home of our virtual culture hub, Sometimes Radio. Our 10th-floor restaurant, Decimo is back, where Chef Peter Sanchez-Iglesias’ showcases his live-fire cooking surrounded by 360-degree views of London - only accessible by our iconic exterior red pill lift.

Benefits Include

  • Meals on duty
  • Uniform & on-site laundry service
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme, Apprenticships & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities

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