Front Office Manager

Do you have what it takes to be a Front Office Manager at The Standard Hua Hin?

Job Purpose:

The Front Office Manager oversees all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. 

We embody diversity and individuality, seeking a Front Office Manager who reflects our 'Anything but Standard'.


Skills needed

1. Manage day-to-day operations and assignments of the front office staff.

2. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. 

3.Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition.

4.Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities etc...

5.Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of the front office

6.Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.

 

Benefits

-    Competitive salary packages 

-    2 days off per week

-    Housing & Telephone Allowance       

-    Birthday leave

-    Provident Fund       

-    Health & Group Life Insurance

-    Annual Physical Checkup

-    Training Development Program

-    Staff Discount Rate in STANDARD HOTELS worldwide

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