Host and resource for members and prospective members, helping connect them to the property, amenities, lifestyle and offerings. Constantly engages with members in a way that supports their enjoyment of and commitment to our community.
College graduate or equivalent experience
Fluency in English both verbally and non‑verbally.
Fluency in a foreign language, preferably Spanish.
Experience in successful sales + sales management
Luxury club or resort experience preferred
Attention to detail
Clear and positive communicator
Work cohesively with co‑workers as part of a team
Ability to work flexible schedule, including nights, weekends and holidays when needed
Tasks & Duties
Inspire member engagement and participation by proactively sharing information on property amenities, services, programming and offers
Connect and assist members to schedule appointments, participate in programming and select one on one services appropriate for their likes and needs.
Support member satisfaction by promptly responding to inquiries or concerns
Partner with membership director to achieve sales targets and financial goals
Connect with all department to support seamless member experiences
Co-host the execution of Membership events, open house, mixers, organic networking, community connections and more
Support the integrity and unique spa dynamic of the property by promptly addressing any behavior out of alignment
Share contact records with membership director to ensure timely response to member requests and inquiries
Suggest member features and activations in monthly planning sessions
Help maintain current and accurate information in the property management system/computers/point of sales system.
Supports membership director to maintain accurate list of active members with type of membership, membership status, expiration date and payment information.
Complete contracts according to membership and property protocols
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain confidentiality of guest/member information and pertinent resort data
Endure various physical movements throughout the work areas.
Reach 4 feet.
Exert physical effort in transporting supplies (15 pounds) to areas within the spa and hotel environment.
Work in variable weather conditions
Ability to stand or sit for long periods of time, up to an entire shift