Inspect the performance of assigned Room Attendants and Houseman, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum guest service. The supervisors are responsible for the day to day performance of the Housekeeping team. The supervisors job is to guide the group towards its goal and resolve problems as they arise.
At least 1 years experience as a Room or House Attendant. Proven supervisory skills such as: communicating, training, delegating, follow through, organizing, prioritizing and the ability to meet deadlines. Proficiency in the English language, including: written, verbal, reading, spelling and grammar. Basic math skills required. Must be a clear thinker in pressure situations and exercise good judgment in decision-making. Support and promote all hotel and company programs, policies and procedures. Working knowledge of common computer programs. Staffing: train, delegate, direct, discipline, motivate, and supervise housekeeping staff. Posses a strong eye for detail. Experience with proper cleaning techniques, use of cleaning equipment, and knowledge of proper chemical handling. Able to work for extended periods of time while on your feet and endure abundant physical movement in carrying out job duties. Maintain confidentially of hotel guests and ensure the security of guest room access and hotel property.
Areas of Responsibility:
Conduct inspections, using designated checklists, of guest rooms, public areas, bathrooms, pool area, offices and service area after being cleaned by housekeeping staff. Ensure room and space cleanliness, meets or exceeds the expectation of the hotel. Update room status after passing inspection in accordance with departmental standards.
Partner with Room Attendants and House Attendants to resolve any deficiencies.
Verify room status on AM report; report discrepant rooms; prioritize and update status of checkout rooms. Communicate additions or changes to the assignment sheets as they arise throughout the shift. Identify special projects, request or situations that may compromise the department's standards and delegate these tasks.
Monitor and handle guest complaints and guarantee a seamless guest experience. Accommodate guest requests for Housekeeping items or additional supplies in a timely and courteous manner. Follow up on delivery and return of guest request items. Assist in other areas of housekeeping as needed.
Complete work orders for maintenance repairs and submit to department management. Contact the Engineering department for urgent repairs and maintenance issues.
Housekeeping Supervisor will also assist the Director of Housekeeping with managing finances of housekeeping and laundry operations including budget and inventory controls; will analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.
Assist in the training, motivation and supervision of staff as assigned. Provide timely and effective feedback to staff and Director regarding any performance issues.