Front Desk Supervisor

Job Duties:

The Front Desk Supervisor is directly responsible for the operation of the Front Desk in conjunction with all other departments of the Hotel to ensure a positive guest experience.  Direct interaction with Valet department.  An ability to perform all duties in each department is required.  Responds to and resolves any guest issues or emergency situations.  Supervises all Front Office staff and delegates tasks as necessary.  Promotes, supports and enforces hotel policies, procedures and programs.  Proficiency in the English language, including: written, oral, reading, spelling and grammar.  Bi-lingual skills beneficial, but not required.   Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.  Flexible and reliable in scheduling.  Working knowledge of common computer programs.  Opera knowledge is a plus.  Strong communication, organization and customer service skills.  Able to work under pressure in a fast paced environment and meet deadlines.  Able to successfully work independently or as part of the team.                           

Areas of Responsibility:

 Physical Requirements:

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