Front Desk Agent

Job Duties:

The Front Desk Agent is directly responsible for the smooth operation of the Front Desk in conjunction with all other departments of the Hotel to ensure a positive guest experience.  Ability to perform duties in PBX, Reservations, and Concierge positions. Proficiency in the English language, including: written, oral reading, spelling and grammar.  Bi-lingual skills beneficial, but not required.  Strong communication, organization, problem-solving, follow-up and telephone skills.  Working knowledge of common computer programs.  Opera a plus.  Effectively manages time and is proactive in completion of tasks.  Able to project a professional, friendly and courteous image to guests.  Able to successfully work independently and as part of a team.  Able to work under pressure in a fast paced environment.

Areas of Responsibility:

 Physical Requirements:

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