London - London Guest Relations Manager (Duty Manager)

      The Standard, London opened in July this year and has propelled The Standard brand onto the international stage. Situated on Euston Road across from the gothic grandeur of St Pancras Station, the hotel is set to become a new cultural crossroad for London and a gateway to Europe.The hotel playfully respects the building's history while creating new expansive spaces for the neighbourhood to play from our bars, lounges and restaurants throughout the building.

      The Standard, London has 266 rooms in 42 unique styles ranging from Cosy Core rooms to terraced suites with outdoor bathtubs overlooking St Pancras station. The lobby lounge, with a carefully curated library pays homage to the building’s original use, with a Sounds studio hosting weekly live music and talks. Executive Chef Adam Rawson’s street facing bar, Double Standard, offers lunch, happy-hour and casual drinking and dining, while his garden restaurant, Isla, features a seasonally-driven, coastal inspired menu. Board the street level, exterior red lift directly to the 10th-floor where Chef Peter Sanchez-Iglesias’ forthcoming restaurant will showcase his live fire cooking and the building’s 360-degree views of London.

      At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Guest Relations Manager (Duty Manager).

      Your role

      As a Guest Relations Manager, you will manage and oversee an exceptional service team that not only delights our guests, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

      Under the general guidance and direction of the Assistant Front Office Manager and Front Office Manager you will lead, assist and inspire your dedicated team of Front Office professionals to deliver exceptional reception service from the moment our guest step through our doors and way past check out.

      Do you have what it takes to be a Guest Relations Manager at The Standard

      While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

      While prior experience as a Guest Relations Manager or Duty Manager is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

      • A proven track record as a Guest Relations Manager or Duty Manager with the ability to inspire and motivate a team, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector

      • Highly motivated and pro-active; acting with professionalism and positivity in all interactions

      • Experience across a range of management disciplines

      • Ability to develop and deliver effective training to maintain consistent service standards

      • Opening experience preferred

      • Expert abilities in Opera, Delphi, Knowcross, Squirrel, Cendyn and Microsoft Office.

      We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Guest Relations Manager, we’d love to meet with you at our open days.

      All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.


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