Server

MISSION STATEMENT:

Our mission is to provide creatively inspired hospitality that successfully achieves the best in hotel service but also delivers unforgettable experiences fueled by culture for our guests and local communities—always leaving people with surprise and delight.

We bring these promises to life by embracing and empowering a diverse collective of team members, collaborators and guests that choose to call The Standard home.

 We are anything but standard. Our DNA is unconventional, dynamic and irreverent.

Unconventional: “That's the way it is done” mentality is never the answer.
Dynamic: We give guests what they want before they know they need it
Irreverent: Play is always just important as stay. 

Position Department:

Food and Beverage- Pop Up: The Standard Summer Plaza

Job Overview:

The server is responsible for all aspects of guest relations, service, and general upkeep of the restaurant and related areas.

Reports To:

General Manager of restaurant on duty

Key Relationships:

Internal:

·         Managers, supervisors, maître d’, hosts, bussers, runners, bartenders

External:

·         Restaurant customers and hotel guests/visitors

Work Area:

Pop Up: The Standard Summer Plaza

Qualifications and Requirements:

Brand Ambassador:
Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us:

·         They are committed to and fully comprehend the idea of being of service;

·         They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;

·         They are ambitious, vibrant and social/friendly individuals;

·         They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;

·         They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;

·         They have personality and depth;

·         They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;

·         They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;

·         They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;

·         They are able to entertain guests in a compassionate, respectful and meaningful manner;

·         They are authentically themselves;

·         They want to play a role in constructing a kinder and better world.

 

Essential:

·         Physical:

o   Able to work standing for a minimum period of 8 hours a day

o   Periodical bending, kneeling, and stretching

o   Able to pull, push, carry and lift at least 40 pounds of force

o   Must be able to seize, grasp, turn and hold objects with hands

·         Knowledge of drink recipes, Standard Signature drinks and wine lists

·         Working knowledge of POS system and cashiering

·         Understanding: Ability to read, comprehend and carry out instructions according to established procedures

·         Comprehension: Fluent in the English language

Organizational Skills: Work efficiently, utilize multi-tasking, and prioritize tasks

Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s

·         Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled

·         Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations

Desirable:

·         Multi-lingual

Essential Job Functions and Responsibilities:

·         Interact  and provide food and drinks for guests in restaurant

·         Keep dining room area clean and organized

·         Maintain a properly set wait station (see SOP’s)

·         Make sure all side work is complete

·         Review menu daily for changes and specials

·         Describe menu items and wine as requested, per training

·         Follow the service and house standard and expectations at all times

·         Open all wine/water bottles

·         Take order properly

·         Make sure tickets are neat and organized

·         Put order through in Micros properly

·         Handle all payment methods

·         Ensure that all closing side work is thoroughly completed

·         Clean and set up tables and trays

·         Clean, set up, and breakdown tables, trays and station per SOPs

·         Check, clean, and maintain all F&B areas constantly

·         Replenish side stations throughout service

·         Polish silverware and glassware in the service stations and kitchen throughout service

·         Assist the bartenders in side work including emptying trash from bar and wait station areas

·         Complete all side work duties per SOPs including pre and post shift, daily, weekly, and monthly duties

·         Deliver food from kitchen to floor efficiently

·         Ensure guest tables are maintained at all times to company standards and expectations

·         Describe food items presented to guests when necessary

·         Assist in setting up tables properly

·         Work closely with management team to assess and achieve the daily needs of each outlet and meet the necessary pars for the individual services. This will include but is not limited to:

o   Napkin folds – specific design determined by the outlet, store properly in each outlet

o   Refill salt and pepper shakers

o   Polish and stock glassware

o   Polish and stock silverware

o   Ensure linen is retrieved and stored properly for each outlet

·         Retrieve candles, store properly and load votive for each F&B outlet

·         Perform other duties as requested

  

 Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status partnership status, familial status, national origin/ancestry, alienage or citizenship status, unemployment status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, or any other status protected by federal, state, or local law. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

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