In Room Dining Server

JOB PURPOSE

Provides the daily operational success of The Hotel’s In-Room Dining outlet. Assists the In-Room Dining Manager and Supervisor as needed. Demonstrates technical skills and product knowledge whilst upholding all department and hotel standards.

 

PRIMARY RESPONSIBILITIES

–         Ensuring that all In Room Dining operating equipment maintains a first-class and positive visual impact including ambiance, cleanliness and orderliness

–         Work with the stewarding team to ensure that all In Room Dining equipment needs are met

–         Ensuring a safe and healthy work environment for colleagues

–         Attends all necessary communication meetings

–         Maintain strong customer ‘first name’ relationships

–         Excellent memory for guest preferences

–         To go beyond the norm for patrons through surprising and delighting

–         To consistently offer professional, friendly and warm service

–         To demonstrate a complete understanding of In Room Dining policies and procedures and service standards

–         To have full knowledge of the menu and beverage lists and all other special promotions taking place in the hotel

–         To be able to answer any guest questions about menu items in an informative and helpful way

–         Knowledge of all menu items, garnishes, contents and preparation methods

–         Notifies supervisor of guest problems and complaints  

–         Monitors guest satisfaction survey results and follow up action plans

–         Celebrates colleagues’ successes

–         Ensure compliance with all food and beverage policies and procedures

–         Continually works to improve guest satisfaction

–         Be well versed in all necessary Standard brand standards and history and ensure all direct reports are likewise versed

OTHER RESPONSIBILITIES

–         Ensure a service-oriented culture focusing on guests’ needs

–         Be well versed in the hotel’s fire and life safety emergency procedures

–         Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

–         Maintain the highest standard of personal appearance and cleanliness

–         Perform other duties assigned by the management

PROFILE

Knowledge and Experience

–         Secondary / High school education

–         Possible relevant experience in a similar luxury hotel

–         Reading, writing and oral proficiency in English and Thai language

Competencies

–         Flexible and organised

–         Good communication and customer contact skills

–         Luxury service oriented with an eye for detail

–         Ability to work well in stressful and high-pressure situations

–         A team player and self-starter

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