Floor Supervisor

Job Purpose:

Responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. Floor Supervisor is also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time-to-time basis may also be required to assist Executive Housekeeper in various activities.

Duties and Responsibilities:

·         Responsible for smooth operation of the floor assigned

·         Supervise Room Attendants

·         Organize and facilitate the room making process

·         Daily allocation of rooms and deep cleaning tasks to team members

·         Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor

·         Check the occupied and departure rooms, giving special attention to guest needs

·         To organize immediately the guest needs under intimation to EHK/Executive

·         Manage guest requests, including VIP amenities and communicating them to the relevant team members

·         Routine inspection of guest bedrooms to ensure they meet standards

·         Aware of all room categories and amenities

·         Achieve positive outcomes from guest queries in a timely and efficient manner

·         Carry out lost and found procedures

·         Report maintenance issues to Maintenance/Engineering Department

·         Assist Executive Housekeeper with training requirements

·         Comply with hotel security, fire regulations and all health and safety legislation

·         Assist other departments wherever necessary and maintain good working relationships

Qualifications, Knowledge and Skills:

Experience Two to three years of experience managing entry-level employees. Proven experience of working in a similar role in an upscale organization

Physical Requirements:

·         Move, lift, carry, push, pull, and place objects weighing X lbs. without assistance

·         Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

·         Stand, sit, or walk for an extended period of time or for an entire work shift

·         Reach overhead and below the knees, including bending, twisting, pulling, and stooping

·         Remain in stationary position for extended periods of time

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