Frequently Asked Questions
Facilities & Services
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Can you produce a photoshoot at our property?
Commercial photoshoots require prior approval. Contact the marketing team for fees and a Location Agreement.
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How do I get to the hotel?
We’re easy to find—and worth the trip.
- From Changi Airport, it’s a quick 20–30 minute ride by taxi or ride share.
- Prefer the train? Take the North-South Line to Orchard MRT—we’re about a 20-minute walk from there.
- Or hop on SBS Bus 36 from the airport and get off at Delfi Orchard. From there, it’s a short 5-minute stroll.
- Starting July 14, 2025, we run a complimentary shuttle service, The Pick-Up Line, with daily loops between the hotel, Shaw Centre (Orchard MRT), Botanic Gardens (Nassim Entrance), and Stevens MRT. Runs daily from 10:30AM to 8:05PM. View the full schedule and plan your ride—we’ll save you a seat.
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Do we have any upcoming parties, events or programming?
Check the Happenings section of our website for the latest social calendar.
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How far are the Botanic Gardens from the hotel?
About 15 minutes walking or less than 10 minutes by car.
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What’s The Standard, Singapore’s pet policy?
Our lush outdoor space, The Garden, is pet-friendly and welcomes dogs daily. Once a month, The Pup-Up Club takes over— with pet-forward experiences, surprise moments, and drinks starting from $13–15. Check out our Happenings page for more details.
Please note: Pets are only allowed in The Garden, within the designated pet-friendly zone. Our indoor spaces and guest rooms are not pet-friendly (yet!).
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Are there designated smoking areas?
The Standard, Singapore is smoke-free but provides designated smoking areas.
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Is there a business center?
No, but the Front Desk can assist with printing small documents.
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How about parking?
Yes, please contact the front desk for availability and rates.
Check-in & Check-out
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Can you store luggage if you arrive before 3PM?
The Standard, Singapore will store your luggage if early check-in is not available.
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Do we accept packages before arrival?
Yes, as long as an active reservation matches the name on the package.
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What are the check-in & check-out times?
Check-in is 3PM, check-out is 12PM.
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Do we offer early check-in and late check-out?
Subject to availability.
Rooms
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How many people can stay in one room?
Rooms can accommodate up to two adults, and suites can host more.
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Do we have connecting rooms?
No, we do not.
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Do we have rooms with two beds?
Yes, book early to secure a twin-bed room.
Dining & Restaurants
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Is Kaya at The Standard pet-friendly?
Kaya at The Standard offers distinctive culinary experiences but doesn't currently accommodate pets.
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Does Kaya at The Standard offer vegan and vegetarian options?
Yes, Kaya at The Standard has various vegan and vegetarian dishes.
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What time is breakfast until?
Breakfast is served until 10.30AM daily.
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Does the restaurant offer any private dining spaces?
Kaya doesn't have a private dining space but does do buyouts. For private events, contact our sales team and explore several of our spaces.
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How do I book a reservation at Kaya at The Standard?
Reserve via TableCheck or call our reservations team.
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What are the hours of operation for Café Standard and Kaya at The Standard?
Café Standard and Kaya at The Standard have varying hours. Check our website for details.
Group & Special Reservations
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How do you make a reservation for a group of rooms?
Contact our reservations team for the best rates and arrangements.