Guest Services & Reservations Supervisor

Guest Services & Reservations Supervisor · London · £34,000 + service & benefits · Full Time

About Us

London sets the perfect stage for The Standard’s first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital’s most dynamic lifestyle hotels.

Set in King’s Cross within the hotel’s iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from cosy rooms to terraced suites overlooking St Pancras, alongside a constant programme of cultural happenings, the hotel has become both a neighbourhood fixture and an international destination.

Our restaurants, bars and rooftop terraces are legendary. From Isla’s Garden setting to Double Standard’s vibrant energy, Decimo’s skyline dining and Sweeties’ late-night scene, our venues create a high-volume, multi-outlet operation that runs from early morning through to late night. Together, these spaces position The Standard, London as one of the city’s most exciting destinations for events, celebrations and brand experiences.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Job Title who will embody our 'Anything but Standard' ethos. As part of Hyatt, we're committed to creating an environment where our people feel they belong, can grow, thrive and do their best work.

Your Role

Be the one who sets the tone from the very first hello. As Guest Services & Reservations Supervisor, you’ll lead by example—overseeing day-to-day reservations activity while stepping in as a key point of contact for guests, ensuring every interaction feels personal, seamless and just the right side of special.

From handling enquiries across multiple channels to supporting busy moments, you’ll keep things running smoothly while making sure no detail is missed.
You’ll coach and motivate a team of Guest Services & Reservations agents, helping them grow their confidence, sharpen their service and deliver standout guest experiences every time. Alongside your people leadership, you’ll bring a sharp eye for detail and a commercial mindset—spotting opportunities to convert, upsell and maximise revenue, while keeping systems, inventory and processes in check. Fast-paced, guest-focused and full of personality, this role is perfect for someone ready to step up and make an impact.

Do you have what it takes to be our Guest Services & Reservations Supervisor at The Standard....

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging.

Prior experience as a Reservations Supervisor is essential for this role.

In addition to this you will also need….

  • To be a confident people leader with a passion for coaching, motivating and developing team members
  • Proven ability to deliver exceptional guest service with personality, professionalism and attention to detail
  • Strong organisational skills with the ability to juggle multiple priorities in a fast-paced setting
  • Commercial awareness, with a track record of driving conversions, upselling and supporting revenue goals
  • Excellent communication skills, comfortable building relationships across teams and with external partners
  • High attention to detail and a proactive, solutions-focused approach to problem solving
  • Experience using Opera Cloud, SevenRooms, OpenTable or property management systems (PMS)
  • Ability to stay calm under pressure and lead from the front during busy periods
  • Genuine passion for hospitality and creating memorable guest experiences

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.

Benefits Include

• Meals on Duty
• Pension Scheme
• Life Assurance (2 x annual salary coverage)
• Medical Assistance Programme, including Online GP and Physiotherapy Services
• Employee Assistance Programme and Wellbeing Support Services
• World class development programmes and opportunities to develop your career internationally with Hyatt
• Colleague Rates across participating Hyatt and Standard properties
• In-house Experience Programme
• Food & Beverage Discounts of between 25-50%
• Recruitment Referral Bonus of up to £1000 gross
• Tuition Aid Scheme
• Season Ticket Loan
• Regular Social Events and Activities

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