Guest Reception Agent
Opened since May 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe.
Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.
With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.
The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture.
The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.
Job Purpose
As a Guest Reception Agent at The Standard, Brussels, you are at the heart of creating memorable guest experiences, dedicated to engaging with guests from pre-arrival through to post-departure. Your role involves providing an unparalleled level of hospitality, ensuring seamless arrivals and departures while delivering extensive reception services that anticipate and fulfill expressed and unexpressed wishes.
You will be the go-to person for information about hotel services and the vibrant city of Brussels, offering insights into local attractions, events, and landmarks to enhance each guest's stay. Your mission is to create an environment that delights, excites, and surprises, taking guests out of their comfort zones while ensuring they feel cared for and welcomed. With your enthusiastic, upbeat, and friendly demeanor, you will confidently handle high-energy situations, balancing dynamic guest interactions with detailed administrative responsibilities such as processing charges accurately, maintaining precise invoices, and ensuring all accounts are in order.
Embodying the innovative spirit of The Standard, you will strive to deliver exceptional moments that make every guest’s experience extraordinary and anything but standard.
Duties & Responsibilities
1. Guest Experience
• Consider the guest experience in everything you do, always be onstage, and delight in offering the best assistance to our guests, creating the special Standard experience.
• Take pride and personal ownership of our guests’ arrival, departure, and overall experience, ensuring it meets or exceeds the expectations you would have for your own stay at The Standard, London.
• Maintain 100% guest recognition for all VIPs arriving/departing, repeat guests, and company directors visiting outlets.
• Handle guest inquiries courteously and efficiently, report complaints or problems to the assistant front office manager on duty if no immediate solution can be found, and ensure follow-up with guests.
2. Service Standards
• Be fluent in all Standard service concepts, products, and services to maximize upselling opportunities.
• See beyond your desk by being constantly aware of the lobby and beyond, maintaining eye contact with all guests and colleagues, anticipating needs through service checks, and ensuring those waiting for service are visually acknowledged and attended to promptly.
3. Collaboration and Teamwork
• Create goodwill and nurture working relationships with all colleagues of The Standard.
• Share your great ideas with the team; we want to know!
4. Data Accuracy and Financial Procedures
• Ensure that all business data (including guest information, history, and rates) are accurately maintained in the property management system (PMS).
• Adhere to company credit policies regarding revenue processing, ensuring accurate rate and outlet charges are made to guest accounts and that cashiering activities follow procedures.
5. Maintenance and Presentation
• Maintain impeccable cleanliness, availability, and peak condition of all front office areas, equipment, and supplies, coordinating any repairs or maintenance issues as they arise.
6. Professionalism and Attitude
• Project a positive and joyful attitude at all times, yet stay composed under pressurized situations.
Required skills and Qualifications
A minimum of 1+ years’ experience as Front Office Agent, gained within a similar Lifestyle Hotel or large city centre Hotel is essential for this role. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!
In addition to this you may also have :
• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Experience with Opera / Opera Cloud PMS is beneficial however full training will be given.
• Fluency in French and/or Dutch in addition to English is preferred for this role
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment.
We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Guest Reception Agent, we’d love to hear from you!
All applicants must be eligible to live and work in Belgium. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
• CDI - Contrat à Durée Indéterminée
• 20 Days Holiday + Public Holidays
• Meals on Duty
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts of 25%
• Recruitment Referral scheme
• Local Transport benefit
• Eco-vouchers
• Social Committee with regular monthly social activities