Event Server

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell.  To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Job Title: Events Server - Part-time Temporary

Department: Food and Beverage – Special Events

Location: The Standard, High Line

Reporting to: Events Manager and Director

Job Purpose: The Events Server provides assistance to banquet managers captains in the serving of guests during banquet functions to ensure positive guest experience.

Main Duties & Responsibilities

Brand Ambassador:
Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us:

• They are committed to and fully comprehend the idea of being of service
• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences  
• They are ambitious, vibrant and social/friendly individuals
• They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend
• They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires
• They have personality and depth; They are authentically themselves
• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world
• They are creative in areas like music, cinema, art, performance, fashion, design, tech and business 
• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease
• They are able to entertain guests in a compassionate, respectful and meaningful manner
• They want to play a role in constructing a kinder and better world

Essential:

• Physical:

• Able to spend majority of shift upright on feet
• Periodical bending, kneeling, and stretching
• Able to pull, push, carry and lift at least 60 pounds of force
• Able to hear and speak clearly to communicate with guests and co-workers

• Comprehension: Fluent in the English language
• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings 
• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
• 2 yrs previous experience in Catering/Event supervision.

Desirable:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Give directions thoroughly with understandable expectations and time restraints.
• Understand guest’s service needs.
• Work cohesively with co-workers and subordinates to maintain a team environment.
• Work independently using good judgment.
• Maintain confidentiality of guest information and pertinent hotel data.
• Exert physical effort in transporting tables, equipment, etc.  (Up to 50 pounds).
• Endure various physical movements throughout the work areas.
• Ability to perform job functions given changing schedule requirements (late nights, to early  morning) with consistent attention to detail, speed and accuracy under variable temperature conditions (or extreme heat or cold) under variable noise levels and both outdoors or indoors.

Essential Job Functions and Responsibilities:

• Oversee banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality.
• Set- up furniture as designed on floor plans
• Drop all banquet tables as needed. (Ensure they are level and secured together when needed.)
• Reset room to needed setup based on daily floor plan needs.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.
• Walk through the event space, ensuring all equipment are operational and to report any issues with the space or equipment to the appropriate department
• Meet and keep constant communication with the client, resolve guest complaints, ensuring guest satisfaction when needed.

Compensation and Benefits:

• 42.50 per hour 
• Excellent and Affordable Health Care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• 401k - Company matching up to 2% after 1 year
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!

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