Outlet Manager

Job Purpose:

To manage the day-to-day operations of an F&B outlet and ensure the delivery of exceptional customer service, while achieving profitability and customer satisfaction goals.

 

Basic Function:

The F&B Outlet Manager is responsible for overseeing all aspects of the restaurant, bar, or café operations, including menu development, staffing, customer service, and financial performance.

 

Duties and Responsibilities:

• Develop and maintain a positive and professional work environment to ensure high levels of employee morale and customer satisfaction.

• Manage the daily operations of the outlet, including ordering and maintaining inventory levels, ensuring food quality, and overseeing food preparation and presentation.

• Develop and implement marketing and promotional strategies to increase sales and profitability.

• Monitor financial performance, including budgeting, cost control, and profitability analysis, and take corrective action as needed.

• Hire, train, and supervise staff, ensuring that they are properly trained and motivated to provide excellent customer service.

• Ensure compliance with all food safety, health, and sanitation regulations, and maintain a safe and clean work environment.

• Respond to customer inquiries and complaints, resolving any issues in a prompt and professional manner.

• Collaborate with other departments to ensure seamless operations and coordination of events and activities.

• Attend meetings and participate in training sessions to stay current on industry trends and best practices.

• Perform other related duties as assigned.

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