Bellman
Job Purpose:
The Bellman is responsible for assisting and responding to all incoming and outgoing inquiries for every telephone and written communications in the most optimum level of service and care.
Duties & Responsibilities:
- Opens door and greets as they enter and leave the hotel
- Assists guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms
- Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage
- Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities
- Assists guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests
- Parks and retrieves cars from valet parking. Communicates all guest valet information to Guest Service Agent
- Occasionally runs errands for guests and delivers items to guest rooms
Physical
Requirements:
- Move, lift, carry, push, pull, and place objects weighing X lbs. without assistance
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Remain in stationary position for extended periods of time