Night Manager

We're Looking for you London!

Night Manager · £38,000 per year + Accommodation Service Charge · Full Time (including evenings and weekends) · 4 Nights on 4 Nights off shift rotation

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces. Here at The Standard, we take a slightly different approach to our people and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV). We do not ask you to conform, read from a script or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Night Manager who will embody our ‘Anything but Standard’ ethos!

Your Role

As our Night Manager, you will supervise a small overnight team who engage and look after our guests from late evening, throughout the night until breakfast the next morning.

Based on the front desk; you will be in charge of delegating tasks to the team ensuring that we provide our guests with unparalleled level of hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes.

In order to provide an exceptional service to our guests, you will be reporting into our Front of House Manager and liaise with our Guest Experience and Duty Managers ensuring that overnight complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. You’ll also have a meticulous eye for detail and work in partnership with the Housekeeping to oversee all accommodation services on the day, making sure room allocations, VIPs and guest arrivals are handled seamlessly. You’ll also be responsible for preparing a number of hotel reports for the next day, undertake the hotel night audit and credit checks for inhouse guests bills.

As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, emergency situations, maintenance issues or something completely left field (No two nights) are ever the same and you will need to flexible to adapt to changing situations whenever they arise!

This is not a ‘Standard’ Night Manager role so you will need to have serious stamina and passion, be highly social, upbeat and friendly; confident and handle pressure well; thrive in a high volume, high energy environment and able to work equally well both independently and as part of a wider management team.

Do you have what it takes to be a Night Manager at The Standard, London

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You will need to be a confident and proactive self-starter and are ideally seeking an individual with a number of years’ experience in a Senior Front Office, Duty Manager or Night Management role gained within the UK or International Hospitality industry.

In addition to this you will also need….

  • A proven background within a busy Front Desk operations, ideally as a Night / Duty Manager gained in a similar ‘Lifestyle’ or boutique hotel sector
  • To be A night owl (happy to work between the hours of 8:00pm and 8:00am)
  • A cool head, able to proactively handle any situation or emergency with ease  
  • Have exceptional administration, accounting and organisation skills with great attention to detail and ability to supervise a team
  • You will need to be fluent in English, in addition we do of course welcome speakers of other key international languages
  • Experience of using Opera PMS and Knowcross is preferred

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Night Manager, we’d love to hear from you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

  • Accommodation Service Charge & Commission incentive Schemes
  • 28 Days Holiday, rising to 33 Days with service
  • Meals on Duty
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities

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