Learning & Development Manager

Responsibilities: 

• Conduct training needs analysis for the hotel.  
• Design, produce, implement and conduct training programs to meet hotel needs. 
• Develop departmental on-the-job (OJT) training schedules that meet departmental operating objectives together with department leaders and nominated department trainers.  
• Prepare and administer the training calendar on a regular basis. 
• Tracks and works closely with department leaders on new colleagues’ journey leading to their confirmation. Offer assistance or advice if performance gaps can be closed with training. 
• Ensure all relevant colleagues attend all mandatory legislated training required for their role.  
• Prepare and take care of all submission of applications and supporting documents for government grants or support.  
• Tracks all internal and external training records and ensures that mandatory training with expiry or refresher dates does not lapse.  
• Source and plan for external training or trainers if required.  
• Evaluate training effectiveness for internal and external courses. 
• Liaise and maintain good relations with local and overseas hospitality schools to get a stable source of interns and possibly lead to continuation of employment after their internship.  
• Manage the internship experience for all interns from onboarding to offboarding.  
• Build and maintain a strong pool of casuals/part-time workforce to cater to business needs. 
• Build and maintain a strong employer’s branding within the industry in Singapore. Work towards getting awards that elevates our employer’s branding.  
• Craft, implement and facilitate management training programs for identified HiPo.  
• Supports Director of HR in execution of performance appraisal and succession planning. 
• Propose and implement quality team building and CSR initiatives. 
• Plan and implement colleagues’ recognition programs. 
• Ensure compliance with legislated health and safety requirements within the workplace. 
• Any other duties as assigned by your supervisor.  

Requirements:  

• Minimum of 2 years' of experience as a Training/L&D Manager, preferably in hospitality industry. 
• Experience with pre-opening is an advantage. 
• Outstanding interpersonal and communication skills, both verbal and written.  
• Experienced in delivering in-house training programs; preferably ACTA or ACLP certified.  
• Most tasks are performed independently and should require minimal direct supervision. 
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.