Housekeeping Manager
Responsibilities:
Ensure the policies, procedures and standards are adhered to.
Supervise housekeeping team to ensure that internal or external, receive prompt and courteous service, and is adhering to the hotel standards.
Assign daily assignments and special projects to Room Attendants / Public Area Attendants and follow up on their progress.
Daily inspection of Floors and Public Areas to ensure that facilities, equipment and amenities are clean and well-maintained.
Work closely with the Executive Housekeeper to identify training needs and develop plan accordingly to achieve departmental goals.
Prepare budget annually and track expenses to keep within budget.
Monitor supplies and inventory; while controlling costs and working within budget
Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for colleagues and guests.
Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and monthly departmental forecast and budget to meet the business objectives.
Motivate the team and establish a productive and positive work environment.
Requirements:
Minimum education - Diploma in Hotel Management or equivalent.
3 to 5 years’ experience in similar capacity.
Proactive and meticulous in planning and organising.
Strong Housekeeping operational and technical knowledge.
Able to work with all managers from various departments of the hotel.
Detailed focused and guest orientated.
A trustworthy manager that the team will looks up to.
Fun loving and takes pride in day-to-day operations.