The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams, and, of course, delivering a smashing good time for our guests.
The Standard’s unique sensibility and voice combine with careful consideration of design and service to deliver experiences that define neighborhoods and create destinations renowned globally.
We believe in hospitality fueled by culture. As we take The Standard to new markets around the world, we retain and enhance our mission of creating hotels layered with personalities, collaborators, and amusements from culinary and nightlife to retail and wellness that surprise and delight our guests.
The Standard, High Line
Rising above a former elevated train line that has become downtown’s favorite public park, The Standard, High Line is in New York City’s Meatpacking District. Every one of the 338 hotel rooms features a full wall of floor-to-ceiling windows with sweeping views of Manhattan and/or the mighty Hudson River. The hotel’s inviting and scintillating public spaces include a bustling German beer garden at ground level, the rooftop discothèque Le Bain, the legendary Top of The Standard, and an outdoor public plaza with rotating art installations and activations. A neighborhood staple, The Standard Grill is classic New York blending traditional steakhouse with New American cuisine.
Mission StatementOur mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.
Duties and Responsibilities:
- Provides an
issue free work environment through motivation, support, empowerment and
development for all personnel.
strives to build positive working relationships through teamwork and clear
- Ensures that
all decisions and resulting actions are aligned with The Standard, High Line’s
policy of 100% guest satisfaction producing a high level of service.
- Assists in
continuously evaluating the performance of Front Office staff and takes
corrective actions when necessary.
- Maintains and
accounts for assigned cash bank and front office cash record on daily basis
documenting as necessary.
rectifies and mediates guest’s issues.
billing adjustments when necessary.
- Reviews daily
arrivals and ensures all guest preferences and special requests are fulfilled.
- Minutes and follow
- Implements and
monitors the “up-sell” incentive program.
productivity performance in all Front office areas, flexing labor when
hourly line staff 90 day and annual reviews
- Plans and
Conducts departmental training.
- Ensures daily
information has been reviewed with all associates prior to the start of their
shift by Guest Servive Agents including VIP’s.
- Ensures Groups
are checked out, balances are paid and guest ledger is current for the day
- Review guests’
feedback from all sources and implement improvement plans.
any staff shortages that arise on shift and is proactive in resolving any
future staffing issues.
and Maintains Front Office inventory controls as it relates to equipment,
supplies, and uniforms.
computer equipment for proper functioning and Resolves/Communicates with IT and
PMS Support as required.
- Prepares and
follows up on incidents and accident reports.
no-shows and recommends action to be taken to the Director of Front Office.
with other departments: housekeeping, maintenance, and banquets to ensure any
outstanding guest issues have been resolved.
- Review all
group arrivals to ensure billing and room type information are correct.
in interview process for front office positions as needed.
schedules and maintains productivity in line with budget.
- Ensures that
payroll is updated daily and edits are few as all associates are required to
punch in / out.
the training and development of all associates.
Director of Front Office with any requested tasks.
The Standard, High Line product and brand identity, and upholds all service procedures
and communication standards as outlined by brand Standard Operating Procedures.
- Performs daily
Guest Service Agent duties during peak periods or as needed.
- Performs daily
Front Desk Agent duties during peak periods or as needed.
- Performs daily
Bellman duties during peak periods or as needed.
miscellaneous duties as required.
- 1-3 years Front office/Guest Service
experience including management experience, or an equivalent combination of
education and experience.
- Must speak fluent English.
requires ability to perform the following:
standing up behind the desk and front office areas
- Carrying or
lifting items weighing up to 50 pounds
- Use a keyboard
to operate various property management and reservations systems, etc.
- Communication skills are utilized a
significant amount of time when interacting with guests and employees.
- Must be able to work nights, weekends,
- Mathematical skills, including basic math,
budgeting, profit/loss concepts, percentages, and variances are utilized
- Ability to travel to attend workshops,
specialized training and/or certifications, etc.
- Prior work
experience in a related area
degree or currently studying hospitality, business, management.
Compensation and Benefits
- Pay Rate $ 60-65K / Year
- Excellent and Affordable Health care coverage
- Life Insurance, Disability Insurance, Pet Insurance
- 401k with Company match
- 160 hours of PTO / year and Company recognized holidays
- Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
- Employee Meals, Employee Referral Program, Commuter Discounts
- Regular fun staff events and celebrations!!!