Bell/Luggage Attendant

The Bell / Luggage Attendant is often the first and last impression of the guest experience, welcoming arrivals, assisting with departures, and setting the tone for a memorable stay. This role is responsible for handling luggage, escorting guests, and providing helpful, personalized service while sharing knowledge of the property and local area.

With a strong focus on hospitality, this position combines efficiency, warmth, and attention to detail to ensure every guest feels cared for from the moment they arrive.

• Greet all guests warmly upon arrival and departure, creating a welcoming and positive first impression.
• Assist guests with luggage handling, including loading, unloading, tagging, storing, and delivering bags.
• Escort guests to their rooms and provide a clear and engaging overview of room features, hotel amenities, and services.
• Deliver items to guest rooms promptly, including amenities, messages, and special requests.
• Assist guests with room changes and coordinate with Front Desk as needed.
• Maintain organized luggage storage areas and ensure proper tagging and tracking procedures.
• Provide guests with information about local attractions, transportation, dining, and activities.
• Maintain updated knowledge of hotel services, events, and offerings to confidently assist guests.
• Support pantry stocking and assist with house attendant duties when needed.
• Monitor and support guest satisfaction by anticipating needs and responding quickly to requests.
• Follow all safety procedures and guidelines, including OSHA and MSDS standards.
• Maintain a clean, organized, and professional appearance at all times.
• Collaborate with Front Desk, Valet, Housekeeping, and other departments to ensure seamless service.
• Perform additional duties and responsibilities as assigned by management.

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Friendly, professional, and guest-focused demeanor.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong knowledge of or willingness to learn local area attractions and services.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.
• Ability to work both independently and as part of a team.

• Guest Service Excellence
• Communication
• Teamwork & Collaboration
• Attention to Detail
• Adaptability
• Problem Solving
• Professionalism
• Service Awareness

• Ability to stand and walk for extended periods of time.
• Ability to work in various indoor and outdoor weather conditions.
• Ability to lift, push, pull, and carry up to 50 pounds.
• Ability to bend, reach, and perform repetitive physical tasks.

At The Standard, every arrival is a moment, and you help set the tone. As a Bell Attendant, you’re not just moving luggage, you’re welcoming guests into an experience, sharing local knowledge, and making people feel instantly at ease.

It’s a role built on connection, energy, and creating those small but meaningful moments that guests remember long after they leave.

Perks & Benefits

• Restaurant Discounts across the property
• Spa Discounts on treatments and services
• Boutique Discounts on retail items
• Access to our Spa & Gym Facilities, plus up to 3 fitness classes per week
• Designated Employee Pool Days during the summer
• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision Coverage
• Short-Term & Long-Term Disability and Life Insurance
• 401(k) Retirement Plan

Work where hospitality, culture, and community come together… every

Apply Now