Spa Coordinator
GENERAL JOB DESCRIPTION
The Spa Coordinator is the first point of connection for guests entering The Standard Spa. This role welcomes guests with warmth and professionalism, engages in thoughtful consultation to understand their needs, and curates personalized recommendations to enhance their overall wellness experience. The Spa Coordinator ensures seamless service from arrival to departure, resolving challenges quickly and maintaining the elevated service culture that defines The Standard Spa, Miami Beach.
High school diploma or equivalent
Ability to communicate clearly in English (verbal and written)
Fluency in a second language preferred
Previous experience in a high-volume, guest-facing role
Consultative selling experience preferred
Strong ability to prioritize tasks while responding to guest and management needs
Ability to remain calm, think clearly, and resolve issues using property guidelines
Collaborative team player who works cohesively with others
Ability to work independently with minimal supervision
Commitment to maintaining confidentiality of guest information and property data
Welcome spa guests and engage in thoughtful conversation to understand their plans, goals, and preferences.
Ask discovery-driven questions to recommend customized treatments, services, and wellness experiences.
Communicate clearly and professionally in person, by phone, and through email to support guest needs.
Maintain a strong working knowledge of spa products, services, and enhancements to confidently guide guest decisions.
Use spa software to accurately schedule appointments, manage bookings, and process transactions while adhering to company protocols.
Provide general property information to guests, promoting awareness of amenities, programming, and special offerings.
Monitor spa areas for potential safety hazards; resolve or minimize risks when possible and promptly report issues to management.
Consistently uphold The Standard’s service standards, ensuring each interaction reflects the brand’s elevated hospitality style.
Handle lost and found items according to property procedures, ensuring accurate documentation and handoff to Guest Relations.
Notify management of supply shortages, equipment issues, or any maintenance needs to ensure smooth daily operations.
Ability to transport items up to 15 pounds to and from storage areas
Ability to navigate the property and spa spaces, including stairs, prolonged standing, walking, bending, and light lifting
Ability to stand for extended periods, up to an entire shift
Reach up to 3 feet for materials and equipment