Los Angeles - Downtown LA Guest Experience Ambassador

      Do you have what it takes?

      We are currently looking for a motivated and charismatic individual to help make our guest experience exceptional. The Guest Experience Ambassador will be responsible for welcoming and verifying guest information upon arrival. Got personality? Bring it.

      As a Guest Experience Ambassador you will be responsible for:

      Flexible to work days, nights and weekends. This is a part-time position. 

      Welcomes and Interacts with guests throughout
      the public spaces of the hotel.

      Escorts VIPs and guests to hotel venues to
      ensure smooth hand off of service

      Gathers and identifies guest and VIPs
      preferences, likes and dislikes; communicates this to Guest Experience Manager
      and/or other departments as necessary.

      Opens door and greets
      as they enter and leave the hotel.

      Offers directions and
      assistance for all visitors to the hotel.

      Explain and promote hotel facilities, outlets,
      and hotel services to guest and provide information to guest regarding local
      attractions and activities.

      Offers concierge style services;
      recommendations, reservations and referrals. 

      Maintains communication with the Guest Relations
      & Front Office Teams regarding guest safety and security concerns.

      May regularly inspect
      and clear lobby and surrounding areas of litter, debris and food & beverage
      left behind by guests.

      Attends to any special
      requests from guests such as food and beverage options.
      Respond appropriately
      to guest complaints.  Informs MOD of
      major problems, complaints, disturbances or dissatisfied guests.

      Occasionally assists guests with carrying luggage during check-in and
      check-out safely and promptly delivers to and picks up luggage from guest

      Occasionally runs errands for guests and delivers items to guest

      Our ideal candidate:

      Strong communication skills. 

      High school diploma preferred. 

      be required to work nights, weekends, and/or holidays.

      Basic math skills are used frequently.

      Problem solving, reasoning, motivating
      and training abilities are often used.

      Able to work under variable temperature conditions, noise levels, outdoors/indoors. 

      If this sounds like you, we want you to apply for the Guest Experience Ambassador position. We hope you are up for the challenge and excited to be part of a
      diverse company to serve a worldly clientele. If you are confident in your
      abilities and passionate about guest service, then step up to join us!

      SCI LA Inc


      Come and go as you please by choosing your ideal check in and out times.

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