PBX Operator

· Creating, updating, and distributing a call directory to all departments.

· Answering, screening, and forwarding calls in a professional and courteous manner.

· Handling general phone inquiries about the organization.

· Directing external calls to designated departments or individuals.

· Transferring internal calls across departments and between staff.

· Setting up and confirming scheduled and conference calls when required.

· Relaying written or verbal messages in a timely and accurate manner.

· Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.

· Keeping records of calls placed and charges incurred.

· Assisting with other administrative duties, including copying, scanning, faxing, and emailing.