Los Angeles - Downtown LA Front Office Manager

      Do you have what it takes?

      We are currently looking for a motivated and charismatic Front Office Manager to help make our guest experience exceptional. The right attitude and desire to work on our Front Office Team are important qualities! Got personality? Bring it. 

      Job Overview:

      The Front Office Manager is directly responsible for the smooth and efficient operation of the Front Office, including the Front Desk, Reservations, PBX, and Valet departments.  Responds to and resolves any guest issues or emergency situations.  Supervises all Front Office staff and delegates tasks as necessary.   Promotes, supports and enforces hotel programs, policies and procedures.  Projects a professional, friendly, and courteous image to guest, patrons, and staff.   

      Job Responsibilities:

      Ensure the smooth and efficient operation of Front Office, including Front Desk, Reservations, PBX, and Valet to create a unique guest hospitality experience.  Highly experienced in all areas of Front Office.

      Responsible for departmental staffing including, interviewing, hiring, training, scheduling, supervision, development, motivation, recognition, counseling, discipline and maintaining capable and qualified personnel.  Partners with the Night Manager in the supervision of d.j. and vitrine talent.

      Conduct room and lobby inspections to ensure proper standards of quality, service, cleanliness and control are met.  Direct and redirect action when necessary.  Communicate all areas in need of attention to the appropriate departments.

      Job  Requirements:

      • Minimum of five years experience in hotel with two years management experience.
      • College Degree preferred.
      • Proficiency in the English language, including: written, oral, reading, spelling and grammar.  Bi-lingual skills beneficial, but not required.
      • Excellent communication, organization and customer service skills.
      • Working knowledge of common computer programs.  Fidelio a plus.  Financial and analytical skills preferred.
      • Proven supervisory skills such as: communication, training, delegating, problem solving, follow through, organization, prioritizing and ability to meet deadlines.
      • Able to project a professional, friendly and courteous image to employees, guests and patrons.
      If this sounds like you, we want you to apply for the Front Office Manager position. We hope you are up for the challenge and excited to be part of a
      diverse company to serve a worldly clientele. If you are confident in your abilities and passionate about guest service, then step up to join us!

      SCI LA Inc


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