Front Desk Agent

MISSION STATEMENT:

Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

Position Department:

Front Office


Reports To:

Direct: Director of Front Office, Front Office Managers

 

 

Supervises:

N/A


Key Relationships:

Internal: Front Office, Reservations, Housekeeping, Engineering, Sales

 

External: Hotel guests/visitors


Work Area:

Front Office

 

 

Duties and Responsibilities:

·         Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

·         Communicates room statuses with housekeeping to coordinate timely check-ins and check-outs.  Informs housekeeping of early arrivals and “rush” rooms.

·         Communicates with bellmen to deliver luggage or other items to guest rooms.  Informs bellmen of guest requests.

·         Coordinates transportation to and from the airport. 

·         Reviews log book and comments/complaints book at beginning of shift.  Adds any important information to books throughout shift.

·         Reviews all planned arrivals and departures in Opera and notes estimated times.

·         Coordinates any room changes or moves.

·         Informs guests of any visitors.

·         Possibly provide guest with recommendations for dining, shopping, and for any other requests.  Has a thorough and extensive knowledge of the area.  Provides guests with directions.

·         Possibly, confirms lunch or dinner reservations with any of the internal and external restaurants for guests. 

·         Ensures that supplies in amenity drawer are stocked and organized.

·         Ensures that lighting in lobby is appropriate.

·         Takes reservations when reservations department is not available or reservation requested in person.

·         Maintains a cashier bank.  Prints ledger and closes cashier at end of shift.

·         Assists with luggage storage when bellman are busy.

·         Possibly assist with delivering or receiving guest packages.

·         Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.

·         May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes.

·         Communicates important information with the previous and next shift.

·         Promote team work and quality service through daily communications and coordination with other departments.

·         Maintains a courteous and professional manner at all times.

·         Has thorough knowledge of hotel property and services.

·         Ensures privacy and confidentiality for all hotel guests.

 

Qualifications and Requirements:


Brand Ambassador:
Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us.

·         They are committed to and fully comprehend the idea of being of service;

·         They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;

·         They are ambitious, vibrant and social/friendly individuals;

·         They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;

·         They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;

·         They have personality and depth;

·         They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;

·         They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;

·         They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;

·         They are able to entertain guests in a compassionate, respectful and meaningful manner;

·         They are authentically themselves;

·         They want to play a role in constructing a kinder and better world.

 

Essential:

·         Physical:

o   Frequently standing up behind the desk and front office areas

o   Carrying or lifting items weighing up to 50 pounds

o   Handling various objects

o   Use a keyboard to operate various property management and reservations systems, etc.

·         Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled

·         Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations

·         Guest-service oriented

·         Strong interpersonal and communication skills

·         Ability to problem solve and think on your feet

 

 

Desirable:

·         Multi-lingual

·         Prior work experience in a related area

·         College degree or currently studying hospitality, business, management

 

 Salary: $21/ hour

Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status partnership status, familial status, national origin/ancestry, alienage or citizenship status, unemployment status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, or any other status protected by federal, state, or local law. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

 

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