Guest Experience Manager

Our mission is to provide creatively inspired hospitality that successfully achieves the best in hotel service but also delivers unforgettable experiences fueled by culture for our guests and local communities—always leaving people with surprise and delight.

We bring these promises to life by embracing and empowering a diverse collective of team members, collaborators and guests that choose to call The Standard home.

 We are anything but standard. Our DNA is unconventional, dynamic and irreverent.

Unconventional: “That's the way it is done” mentality is never the answer.
Dynamic: We give guests what they want before they know they need it
Irreverent: Play is always just important as stay. 

Duties and Responsibilities:

Shared Managerial Responsibilities:

·         Cover FOM shifts when needed

Essential:

·         Education:  Bachelor’s degree in hotel Management/Business Administration, plus five years Front office/Guest Service experience including management experience, or an equivalent

·         combination of education and experience.  Must speak fluent English.  Other languages preferred.

 This job requires ability to perform the following:

·         Frequently standing up behind the desk and front office areas

·         Carrying or lifting items weighing up to 50 pounds

·         Handling various objects

·         Use a keyboard to operate various property management and reservations systems, etc.

Other:

·         Communication skills are utilized a significant amount of time when interacting with guests and employees.

·         Must be able to work nights, weekends, and/or holidays.

·         Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

·         Ability to travel to attend workshops, specialized training and/or certifications, etc.

 Desirable:

·         Multi-lingual

·         Prior work experience in a related area

·         College degree or currently studying hospitality, business, management

Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status partnership status, familial status, national origin/ancestry, alienage or citizenship status, unemployment status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, or any other status protected by federal, state, or local law. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.


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