Miami - Miami Beach Guest Relations (Security) Agent

      Do you
      have what it takes?

      We are currently looking for a motivated and
      charismatic individual to help make our guest experience exceptional. The right
      experience, attitude and desire to work as our Guest Relations (Security) Agent
      are important qualities! Got personality? Bring it. This is a Full- Time

      “Located on Belle Isle, steps away from the action on South
      Beach, The Standard Spa, Miami Beach is less a "hotel," and more a
      spa with guest rooms. Set amidst peaceful tropical gardens, the breezy,
      soothing rooms feature private terraces, many with outdoor soaking tubs.”


      As our Guest Relations (Security)
      You will be responsible for:

      Maintain accurate account
      of complaints, incidents and accidents. Thoroughly document all activities on
      an hourly basis in the daily security log. Maintain an accurate record of all
      noise complaints made by neighbors.

      Respond to all calls for
      assistance. Perform frequent patrols of hotel property to ensure the safety of
      employees, guests, patrons and their vehicles.

      Communicate all relevant
      information to Guest Relations Manager and Manager on Duty.

      Monitor video surveillance

      Maintain lost and found

      Enforce safety practices,
      hotel policies and state liquor laws. Works closely with law enforcement when

      Conduct oneself in a
      professional manner at all times. Be proactive and productive without constant

      Successfully partner with
      other departments (valet, front desk, housekeeping, F&B) to provide a
      seamless guest experience. Assist Department Heads with any special requests.
      Facilitate the removal of guests and/or patrons that pose a threat to the
      safety and security of the staff or others in a nonviolent and appropriate

      Maintain access to all
      critical phone numbers and information, (i.e., Sheriff, Marsh, Midway Hospital,
      Citizens Medical, etc.)

      Perform other duties,
      projects, responsibilities as requested.



      Our ideal candidate:

      Previous security
      experience in a nightclub or entertainment environment preferred.

      Ability to work alone and
      within a team.

      Working knowledge of common
      computer programs.

      Proficiency in English
      language, including written, verbal and reading. Bilingual a plus.

      Ability to effectively
      communicate with guests, staff, management and law enforcement.

      Strong organization,
      communication and customer service skills.

      Successfully pass a
      background check.

      Guard Card training

      First aid and/or CPR
      certification preferred.


      HotelCrafters Miami Beach LLC


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