Los Angeles - Downtown LA Front Desk Supervisor

      Do you have what it takes?

      We are currently looking for a motivated and charismatic
      Front Desk Supervisor to help make our guest experience exceptional. The right
      attitude and desire to work on our Front Office Team are important qualities!
      Got personality? Bring it.

      Job Overview:

      Front Desk Supervisor is directly responsible for the operation of the Front
      Desk in conjunction with all other departments
      of the Hotel to ensure a positive guest experience.  Direct interaction with Valet
      department.  An ability to perform all
      duties in each department is required. 
      Responds to and resolves any guest issues or emergency situations.  Supervises all Front Office staff and
      delegates tasks as necessary.   Promotes,
      supports and enforces hotel policies, procedures and programs. 

      Job Responsibilities:

      Experienced in all areas of Front Office
      department, including valet.

      Supervise and ensure the smooth and efficient
      operation of the Front Office department resulting in a unique and enjoyable guest

      Supervise all operational functions of the
      Front Desk, such as proper billing, report generation, registration and check
      out.   Ensure the successful completion
      and accurate billing for all departing guests, groups or house accounts. 

      Support and promote all hotel and company
      policies, procedures and programs. 
      Respond properly and take a supervisory role in any emergency or safety
      situation involving the hotel and its guests.  

      Conduct room and lobby inspections to ensure
      proper standards of quality, service, cleanliness and control are met. 

      Consistently maintain a neat, organized and clean
      work space and uniform.

      Train, supervise, motivate, recognize,
      counsel, and discipline Front Office staff. 
      Lead by example by
      conducting yourself in a professional manner at all times.

      Review for familiarity all arrivals,
      departures, groups, VIPs, and returning guests. Coordinate room assignments,
      amenity delivery, special requests, etc. 
      Update Guest information in PMS.

      Provide general information to guests and
      patrons regarding hotel services, hours of operation, key personnel, daily
      activities and special functions.  
      Respond to guest comments effectively and promptly with follow up to
      ensure guest satisfaction. 

      Effectively communicate and report any guest
      service, maintenance or housekeeping needs, with Front Desk team, management
      and Hotel staff using all tools available (conversation, phone, voicemail,
      e-mail, log book, etc.). Maintain close working relationships with all
      departments of the hotel to ensure maximum productivity, cooperation, morale
      and guest service. 

      Manages the duties of the Front Office Manager
      and Night Manager during his/her absence.

       Assist in other areas of hotel as needed.

      Job Requirements:

      • At
        least 2 years supervisory experience at a hotel. 

      • Proficiency
        in the English language, including: written, oral, reading, spelling and
        grammar.  Bi-lingual skills
        beneficial, but not required.

      • Proven
        supervisor skills: training, delegating, problem solving, follow-up,
        prioritizing and common sense.

      • Flexible
        and reliable in scheduling.

      • Working
        knowledge of common computer programs. 
        Opera a plus.

      • Strong
        communication, organization and customer service skills.

      • Able
        to work under pressure in a fast paced environment and meet deadlines.

      • Able
        to successfully work independently or as part of the team.


      HotelCrafters LA LLC


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