London - London Guest Experience Agent

      We embrace, we create, we innovate; The Standard never stands still. Be part of our unconventional, bold, irreverent, evolved and personal takeover of London. The Standard London, our first international property will create a unique symbiosis of City and brand where our people are hosts to a world that uniquely London, yet anything but standard….

      At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. Join us at our Open Days as we seek to cast a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as a Guest Experience Agent (Guest Relations).

      Your role

      As a Guest Experience Agentyou will be responsible for coordinating a range of bespoke services to select VIP guests from pre-arrival and transfer arrangements, itinerary services throughout the guests stay to post departure. You’ll work closely with our concierge team who will take care of any tickets, restaurant bookings or other arrangements.

      From the moment your VIP guests arrive, you will personally welcome them and act as their key hotel contact and dedicated Lifestyle concierge whilst they are in London to give guests a personal insight into our energetic and vibrant city. You will of course be on hand to provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit The Standard; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease.

      You will coordinate services and follow-up with other departments to ensure delivery of exceptional guest service where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

      Do you have what it takes to be a Guest Experience Agent at The Standard

      While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

      While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

      A proven track record in a Guest Experience Agent, Guest or Customer Relations role with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector


      • In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.

      • Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions

      • You will also need to be highly organised with great attention to detail

      • Opening experience preferred

      • Prior experience using Opera, Delphi or Knowcross is advantageous however full training will be given

      • Fluency in English is essential for this role, in addition to those speaking a second or third languages

      • You will need to have a flexible approach to working hours with the ability to work shifts, including weekends and occasional late night work.

      We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Guest Experience Agent, we’d love to meet with you at our forthcoming open days.

      All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

      STANDARD TIME

      Come and go as you please by choosing your ideal check in and out times.

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      BUNKHOUSE

      Our brothers and sisters in hospitality with hotels in Austin, Marfa, San Antonio, San Francisco, and Todos Santos.

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      PLEASE ROTATE YOUR DEVICE FOR THE STANDARD EXPERIENCE.