Miami - Miami Beach Front Desk Supervisor

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      Job Overview:
      The
      Front Desk Supervisor is directly responsible for the operation of the Front
      Desk, Reservations, and PBX departments in conjunction with all other
      departments of the Hotel to ensure a positive guest experience.  Direct interaction with Valet
      department.  An ability to perform all
      duties in each department is required. 
      Responds to and resolves any guest issues or emergency situations.  Supervises all Front Office staff and
      delegates tasks as necessary.  Promotes,
      supports and enforces hotel policies, procedures and programs.  Proficiency in the English language,
      including: written, oral, reading, spelling and grammar.  Bi-lingual skills beneficial, but not
      required.   Proven supervisor skills:
      training, delegating, problem solving, follow-up, prioritizing and common sense.  Flexible and reliable in scheduling.  Working knowledge of common computer
      programs.  Fidelio a plus.  Strong communication, organization and
      customer service skills.  Able to work
      under pressure in a fast paced environment and meet deadlines.  Able to successfully work independently or as
      part of the team.  

      Duties and Responsibilities: 

      • Experienced in all areas of
        Front Office department, including, reservations, PBX, front desk,
        concierge and valet.


      •  Supervise and ensure the
        smooth and efficient operation of the Front Office department, including
        Front Desk, PBX, Reservations and Valet, resulting in a unique and
        enjoyable guest experience. 


      • Supervise all operational
        functions of the Front Desk, such as proper billing, report generation,
        registration and check out.  Ensure
        the successful completion and accurate billing for all departing guests,
        groups or house accounts. 


      • Support and promote all
        hotel and company policies, procedures and programs.  Respond properly and take a supervisory
        role in any emergency or safety situation involving the hotel and its
        guest. 


      • Conduct room and lobby
        inspections to ensure proper standards of quality, service cleanliness and
        control are met. 


      • Consistently maintain a
        neat, organized and clean workspace and uniform. 


      • Train, Supervise, develop,
        motivate, recognize, counsel, and discipline Front Office staff.  Partners with the Night Manager in the
        supervision of lobby talent.  Lead
        by example by conducting yourself in a professional manner at all times. 


      • Partner with the Reservations
        department to maximize occupancy rate and increase room revenue.  Review for familiarity all arrivals,
        departures, groups, VIPs, and returning guests.   


      • Coordinate room assignments,
        amenity delivery, special requests, etc. 
        Update Guest information in PMS. 


      • Provide general information
        to guests and patrons regarding hotel services, hours or operation, key
        personnel, daily activities and special functions.  Respond to guest comments effectively
        and promptly with follow up to ensure guest satisfaction. 


      • Effectively communicate and
        report any guest service, maintenance or housekeeping needs, with Front
        Desk team, management and Hotel staff using all tools available
        (conversation, phone, voicemail, e-mail, log book, etc.).  Maintain close working relationships
        with all departments of the hotel to ensure maximum productivity,
        cooperation, morale and guest service.   


      • Develop and maintain
        professional relationships with guests, patrons, clients, group contacts
        and service providers to ensure superior personalized service. 


      • Manages the duties of the
        Front Office Manager and Night Manager during his/her absence.   


      • Assist
        in other areas of hotel as needed. 

      Physical Requirements:


      • Ability to stand for long
        periods of time.

      • Work in variable weather
        conditions

      • Ability to lift 25 lbs


      STANDARD TIME

      Come and go as you please by choosing your ideal check in and out times.

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      BUNKHOUSE

      Our brothers and sisters in hospitality with hotels in Austin, Marfa, San Antonio, San Francisco, and Todos Santos.

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      PLEASE ROTATE YOUR DEVICE FOR THE STANDARD EXPERIENCE.