New York - High Line, NYC Guest Experience Manager

      Do you have what it takes? 

      The Standard, High Line is looking for a Guest Experience Manager to join our awesome Front Office team immediately. Must have full time availability, and preference will be given to candidates with some flexibility in their schedule (some nights, weekends, and holidays). 

      Our Ideal Candidate: Has an upbeat personality while interacting with our guests and team members. Has EXCELLENT communication skills, especially through phone and email. Is a natural leader with a fantastic demeanor with prior Guest Experience and Front Office Management experience. Please note, this is NOT an entry-level position; only candidates with the required experience will be considered. 

      Duties and Responsibilities: First and foremost, take fantastic care of our guests! The Guest Experience Manager will be in charge of curating and maintaining a wonderful experience for our VIPs from the moment the reservation is made until after they check out. There is zero room for "no" in this role; the GEM will creatively fulfill all requests to make sure every stay is a smooth and enjoyable one. This is a guest-facing role, dual parts administrative and customer-service oriented, so the GEM will be expected to spend as much time as possible meeting with hotel clients to better serve their needs; must be a great people person!

      Qualifications & Requirements:

      Essential: Excellent communication and management skills! Fluency in English, both verbally and non-verbally. Great computer and phone skills; MUST be fluent in Opera & Cendyn, and experience with REX, Birchstreet, GoConcierge, and HotSOS a definite plus! Must have a background in a boutique front office setting, with at least 2 years in a management capacity as either a GEM or an AFOM.

      Preferred: College degree (hospitality background a plus); some prior F&B management experience. 

      Ability to: perform job functions with attention to detail, speed and accuracy; prioritize and organize; be a clear thinker, remaining calm and resolving problems using good judgement; follow directions thoroughly; understand guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

      If this sounds like you, please click on the link to apply, or send an updated resume to!

      Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status partnership status, familial status, national origin/ancestry, alienage or citizenship status, unemployment status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, or any other status protected by federal, state, or local law.


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