London - London Front Office Manager

      We embrace, we create, we innovate; The Standard never stands still. Be part of our unconventional, bold, irreverent, evolved and personal takeover of London. The Standard London, our first international property set to open in 2019 will create a unique symbiosis of City and brand where our people are hosts to a world that is uniquely London, yet anything but standard….

      At the heart of our hotels are of course our people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as a Front Office Manager.

      Your role

      As our Front Office Manager, you will oversee an exceptional service team in their day-to-day operations from pre-arrival, throughout the guests stay to post departure. Your dedicated team of Front Desk, PBX, Bell/Door, Guest Service and Concierge professionals will help you create an environment where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

      You will provide senior management and leadership support to a team of department & assistant managers and while your role will principally be operational you will manage many aspects of recruitment, training & development, budgeting, payroll and support business development in conjunction with the Hotel Manager. Our Front Office Manager is a gracious leader with miles and miles of patience and stamina so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both employees and guest with ease.


      Do you have what it takes to be our Front Office Manager

      While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

      While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

      • A proven track record in a Front Office Manager role with the ability to inspire and motivate, ideally gained in a similar 'Lifestyle' or boutique hotel sector 
      • Highly motivated and pro-active; acting with professionalism and positivity in all interactions
      • Experience across a range of management disciplines
      • Ability to develop and deliver effective training to maintain consistent service standards
      • Opening experience preferred
      • Prior experience in using Opera, Delphi, Knowcross, Squirrel and Microsoft Office

      We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Front Office Manager we’d love to meet with you.

      All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

      STANDARD TIME

      Come and go as you please by choosing your ideal check in and out times.

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      BUNKHOUSE

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