New York - High Line, NYC Hotel Manager

      Do You Have What it Takes?

      Under the guidance of the General Manager, oversee the operations of the front office, housekeeping, bell, concierge and guest relations departments in all day to day operations.


      • Accountable for the entire operation and control of the hotel, particularly the rooms division

      • Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel

      • Monitor and action all guest feedback /mystery guest programs

      • Communicate regularly with the General Manager to influence the strategy for the hotel in the short and long term

      • Ensure that
        company reporting and control systems are adhered to

      • Be fully accountable for the people, product and profit within the hotel – excellence in guest experience

      • Develop and maintain Rooms staff structure. Embrace a continuous growth environment by
        recruiting, hiring, training, disciplining and rewarding employees in the hotel

      • Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards

      • Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company

      • Be visible throughout the hotel on a daily basis, meeting with guests and clients as

      • Constantly review and update control systems and keep hotel a consistently safe environment for guests, employees, contract workers and other visitors

      • Be a visible, active member of the executive team



      • Strong communication, organization and management skills

      • Ability to be initiative and work independently

      • Ability to adhere to high levels of confidentiality

      • Have an outgoing, upbeat personality and positive attitude

      • Handle working in a high energy and fast paced environment

      • Guest-service oriented

      • Have the sincere desire to serve guests


      • Bachelor's Degree from an accredited four-year college or university in related or closely related field; or any equivalent combination of education and experience

      • Minimum of five (5) + years rooms management experience, preferably in the boutique/lifestyle

      • High volume experience

      • Experience in management of multiple departments/venues

      • Outstanding interpersonal communication skills

      • Sound decision making; calm in the storm

      • Act with integrity & confidence; our reputation is paramount to our success

      • A proven track record in a management role with the ability to inspire, motivate and manage

      • Highly motivated and pro-active; act with professionalism and positivity in all interactions

      • Ability to deliver high and consistent service standards

      • Ability to develop and deliver effective training

      • Ability to multitask, work in a fast paced environment and have a high level attention to detail

      • Flexibility to work a varied schedule, which may include weekends and holidays

      • Strong verbal and written communication skills in English

      • Understanding of food & beverage outlets

      • Understanding and experience in the NYC Labor Market

      • Experience leading multiple projects from ideation through execution

      • Can work effectively with others to achieve common goals and objectives

      • Ability to work comfortably with all levels of leadership

      • Proven ability to drive change and meaningful innovation

      • Strong financial and business acumen, understands ROI on

      • Must be a strong creative thinker

      • Strong guest orientation, demonstrates an understanding of what internal and external guests and stakeholders value

      • Demonstrated ability to effectively communicate information and ideas clearly

      • Thoughtfully tailors the message and listens effectively

      • Results-oriented, with proven leadership and successful project management experience, able to manage short and long-term complex projects

      Standard High Line Employer, LLC (the “Company”) is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status partnership status, familial status, national origin/ancestry, alienage or citizenship status, unemployment status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, or any other status protected by federal, state, or local law.



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